My QR code won't scan

QR codes need to be scanned from a separate screen — your phone can't scan a code that's displayed on itself. That's the most common snag.

Fixes, in order

1. Open the email on another screen (laptop, tablet, someone else's phone) and scan from there.
2. On iPhone, skip the QR entirely — tap the Install on iPhone link in your email instead. It installs directly.
3. Use the manual code. Your email and account page include a manual activation code (starts LPA:1$...). On the Add eSIM screen choose Enter activation code (Android) or Enter Details Manually (iPhone, bottom of the QR screen) and paste it in.

If the code is refused

An eSIM can only be installed once, on one device. If it was already installed (even partially, or on a previous phone), the code won't work again — email help@fullbars.co.uk with your order number and we'll sort it.