Help centre

How can we help?

Most things are fixed in under two minutes. Search for it, or scroll for the visual setup guide.

Setup guide

Watch it happen on the phone.

Pick your phone, then tap through the steps — the screen shows you exactly what you’ll see on yours.

FullBars

Your eSIM is ready ✈️

Install on iPhone

One tap. No QR scanning.

Knowledge base

Answers, sorted by topic.

Install & setup

How to install your eSIM on iPhoneStep-by-step iPhone install — from the email to full bars in about two minutes.

How to install your eSIM on AndroidStep-by-step Android install — Samsung, Pixel and friends, from email to full bars.

When should I install my eSIM?Before you fly. Here's why, and what happens between installing and landing.

Do I keep my number and WhatsApp?Yes and yes. Your eSIM only handles data — everything tied to your number stays put.

Troubleshooting

eSIM installed but no data? Fix it in three checksNine times out of ten it's one of these three settings. Two minutes, tops.

My QR code won't scanUse the manual activation code instead — same eSIM, typed rather than scanned.

"eSIM cannot be added" — what it meansUsually one of three things: already installed, a locked phone, or no eSIM support.

Orders & billing

Where's my eSIM? (Nothing in my inbox)It's usually in your inbox within a couple of minutes — here's where to look if not.

How do refunds work?14 days, full refund, as long as the eSIM hasn't been activated. The details:

Account & plans

How do I top up my data?Add more data to the eSIM you already have — no new QR code, no reinstalling.

How do I check my remaining data?Your account shows live usage for every eSIM — here's where, and how fresh it is.

Still stuck? Talk to a human.

Open a ticket and we’ll reply by email — usually the same day. You get a link to track it, and nothing gets lost in an inbox.

Contact support