Orders & billing
How do refunds work?
14 days, full refund, as long as the eSIM hasn't been activated. The details:
The short version
- Unused eSIM, within 14 days of purchase: full refund, no questions.
- Activated eSIM (connected to a network / started its validity period): not refundable — the plan's been supplied at that point.
- Faulty eSIM (genuinely wouldn't work, and we couldn't fix it): we replace it, and refund if the replacement doesn't work either.
Why activation matters
When you buy, you agree to the plan being supplied straight away — that's what lets us deliver it instantly rather than after a 14-day cooling-off wait. Once the eSIM activates, the service has been delivered, so the standard digital-goods rules apply.
How to request one
Email help@fullbars.co.uk with your order number (starts FB-). Refunds go back to the card you paid with, usually within 5–10 working days.
The full policy lives at fullbars.co.uk/legal/refunds.