Where's my eSIM? (Nothing in my inbox)
It's usually in your inbox within a couple of minutes — here's where to look if not.
Your eSIM email normally lands within a couple of minutes of paying. If it hasn't:
1. Check spam / junk
The email comes from help@fullbars.co.uk with subject "Your eSIM is ready". Corporate and university inboxes are the usual culprits for quarantining it.
2. Check your account
If you created an account (or bought while signed in), your eSIM — QR code, install links, the lot — is always available in your account. The email is a copy; the account is the source of truth.
3. Check the email address on the order
Bought as a guest? A typo in the email address at checkout is the most common cause of a missing eSIM. Find your Stripe payment confirmation and check the address on it.
4. Email us
Send your order number (starts FB-, it's on your payment confirmation) — or the email address you used — to help@fullbars.co.uk and we'll resend it to the right place.